If the connector is damaged, replace it. According to this you have a ETB motor problem. If necessary please familiarise yourself with them prior to bidding on items in this sale. These printers can use a direct Internet connection to find and install updates. Please verify your product is powered on and connected, then try again in a few minutes. Also, Moe doesn’t think he can parts for it because it’s fairly new. Javascript is disabled in this browser.

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Supported printers must connect to a wireless or wired network with an active Internet connection to install updates. Mac Update the printer firmware for printers connected to a Mac.

You might print the configuration page and list the errors shown in the error history log. It’s about six months out of warranty. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? No software or drivers are available for this product with the selected operating system. If you are not a tech familar with this printer it maybe time to find one.


The list of all available drivers for your product is shown above. This procedure sets up the printer’s Internet connection so it can receive updates.

Someone told me it’s a motor error, but Moe says that motor problems with this model are almost unheard of. Anyone have any ideas where to start? Email list of drivers.

HP Printers – Updating or Upgrading Printer Firmware | HP® Customer Support

Collection of assets is the responsibility of the purchaser. Is my Windows version bit or bit? I am not in front of the machine so this is from memory. Click Firmwareand then click Download.

It’s about 18 months old. Inspection of the assets is highly recommended. Delivery is not available. Navigate to the printer update feature. If the printer connects to the computer with a USB cable, this update method is not available. I almost never power down the printer.

Or, view all available drivers for your product below. These should be taken as a guide only. Inspection of the assets can be made at the following times No Inspection available for this sale.


Asia Pacific and Oceania.

HP Color LaserJet Printer series – Driver Downloads | HP® Customer Support

Let HP identify any out-of-date or missing drivers and software. Thank you so much for your post! According to this you have a ETB motor problem. Over the last 2 weeks when I print I get a printer error on my desktop Solution and Diagnostic Data Collection.

Modify your browser’s settings to allow Javascript to execute. Javascript is disabled in this browser. Disconnect the USB cable from the printer and the computer, and then restart the computer.

Colour Printer-HP Colour LaserJet 4560dn

HP regularly releases new printer firmware versions with product enhancements or 45660dn fixes. Click Cancel to exit the updater. Bids on assets in this sale should be made based on your inspection and assessment of the goods.