To do that, follow these steps:. That’s all I can tell about the model number, it is from the back of the device. The Virtual Agent is currently unavailable. This is a normal behavior when you choose Show only on 1, or any other monitor in Display Settings. Cookies help us deliver our services. Click here to join today!

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Hstnnn addition to the DisplayLink drivers, some users are also recommending to update your chipset drivers, so be sure to do that as well. How does HP install software and gather data?

Hi This should work, so to diagnose what is wrong, we will need you to post the log files from your system to see what our driver is doing. If you’re not already familiar with forums, watch our Welcome Guide to get started.

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Thanks for answering the question for me. The sound detects, and seems to work, but because it is hooked up to the monitor and the monitor doesn’t work when it’s plugged in there, I cannot hear any sound when it is docked.

But that didn’t work as expected, and I had to troubleshoot it.

HP Customer Support – Software and Driver Downloads

May 29, Messages: Your name or email address: As far as we know, this issue is caused by problematic USB 3. After doing that, the problem should be completely resolved. If the issue with DisplayLink is still there, you hsfnn be able to fix the problem simply by reinstalling the Universal Serial Bus controller drivers.


Please help me figure this out. That was found out by trying to connect the monitor directly hstbn the docking station and finding it still did not work. However, Windows comes with built-in troubleshooters that might be able to fix this problem for you.

Full Fix: DisplayLink Issues on Windows 10, 8.1, 7

There are drivers on the drive, but they don’t seem to work with Windows 10, which I didn’t know. I think now that what is at fault is the drivers.

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HP Download and Install Assistant. I searched for different drivers and couldn’t find them. The docking station does not have an HDMI port. Choose ‘Refresh’ to update the list. This is a normal behavior when you choose Show only on 1, or any other monitor in Display Settings.

Extended Display – DisplayLink Forum

To do that, simply to go to the Apps section in the Settings app and remove the DisplayLink driver. HP has scanned your product but currently has no suggestions for driver updates. If you have any comments or questions, just write them down, below. To fix the problem, you just have to run a built-in troubleshooter by doing the following:. The drivers on the docking station, which is what you are supposed to be able to use, say that it doesn’t work.


To do that, follow these steps:. Log information can be gathered using the tool here: This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Join overother people just like you! Since appearently they did not exist, I returned the item for a refund. Find More Posts by Wim. May 12, Messages: This site is completely free — paid for by advertisers and donations.